Unify digital, in-store, and back office operations to personalize customer engagement and increase
employee productivity. Dynamics 365 Commerce empowers retailers to create exceptional, insightful
Create seamless shopping experiences
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping
experience across stores, web, mobile, and call centers.
Enable omni-channel buying
Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get
delivery through optimized ordering and fulfillment tools.
Increase brand loyalty
Enable customers to earn and redeem points, and use gift cards and promotional coupons across
Deliver exceptional customer service
Meet customer expectations by using tools to access real-time product, customer, inventory, and
Tailor product selection and recommendations
Offer more product selection and recommendations through advanced analytics that provide the best of
both online and in-store shopping.
Optimize store operations
Gain insights through automation and business intelligence dashboards that manage reports,
time tracking, and sales.
Maximize business impact
Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business using
customer and operational insights.
Speed up end-of-day activities
Complete key store closing activities faster using automated and streamlined workflows.
Streamline sourcing and replenishment
Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on
season, market demand, and competitive pressures.
Manage product demand
Offer the right products in the right channels at the right prices by centrally tracking product
information, categories, assortment, and pricing.
Amplify sales and promotions
Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.
Accelerate time to market and adapt the application to your needs with no-code visual editors and
that make is easy to build and deploy web and mobile apps.
Automate processes across Dynamics 365 applications and third-party systems for better engagement
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global
infrastructure and trust our state-of-the-art datacenters to safeguard your data.
Transform your customer interactions with deep insights provided by artificial intelligence that
guide your teams to the right business outcomes.