Product Description


Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 Commerce empowers retailers to create exceptional, insightful shopping experiences.

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Create seamless shopping experiences

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers.

Enable omni-channel buying

Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools.

Increase brand loyalty

Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.

Deliver exceptional customer service

Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility.

Tailor product selection and recommendations

Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.

Optimize store operations

Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.





Features